Monomax

Terms and Conditions of Service for Monomax

Please read these Terms and Conditions of Use carefully and thoroughly before using or registering for the service (as defined below). Using, registering, or expressing acceptance of these Terms of Use constitutes your agreement to be bound by them. If you do not wish to accept these Terms of Use, you will not be able to use, register, or submit content to the service.

1. Scope of the Terms and Conditions of Service

These Terms of Use constitute a legally binding agreement between the member and the Monomax service, provided via the website www.monomax.me and the Monomax application across various operating systems, including Android, AndroidTV, iOS, tvOS, Tizen, WebOS, HarmonyOS, and any other systems available on internet-connected televisions, smartphones, computers, mobile devices, tablets, and supported devices.

The service is operated by Mono Streaming Co., Ltd. (hereinafter referred to as "Monomax"). Members agree to comply with these terms, the Privacy Policy, and all other rules, practices, and procedures specified on the website or application. This covers the viewing of movies, series, sports, entertainment, and various programs via internet live streaming, video-on-demand (playback), or downloads to supported devices (if available), as well as any additional or supplementary services the member agrees to receive.

2. Definitions

2.1 "Monomax", "We", "Our", and "Us": Refers to Mono Streaming Co., Ltd., its affiliates, agents, employees, and assignees.

2.2 "Application": Refers to the Monomax application developed for operating systems on televisions, smartphones, computers, mobile devices, tablets, and other internet-connected devices provided by Monomax for its service.

2.3 "Browser Version": Refers to the website provided by Monomax for accessing the service via a web browser.

2.4 "Monomax Account": Refers to the account used to access Monomax services managed by Monomax.

2.5 "Content": Refers to videos, images, text, audio files, musical compositions, lyrics, melodies, audiovisual materials, software, programs, computer codes, and other data.

2.6 "Monomax Service": Refers to the service provided to members allowing them to watch movies, series, dramas, football matches, sports, entertainment, and various programs via streaming or downloading over the internet to supported devices, including any additional or supplementary services.

3. Membership Registration, Free Trials, Promotions, Billing, Cancellation, and Refunds

3.1 Eligibility and Registration

  • Individual Use Only: Applicants must be natural persons of any nationality, aged 18 years or above, or legally emancipated. Minors under 18 may only use the service under the supervision of a parent or legal guardian through that individual's account. Members are responsible for ensuring all usage under their account complies with this agreement.
  • Registration Data: Members must register using truthful personal information, including their first and last name. Registration can be completed via mobile phone number, email, username, or by linking a personal Facebook account. Linking Facebook grants the provider and relevant parties permission to collect allowed data such as name, email, and other permitted details.
  • Account Responsibility: Members are solely responsible for their accounts. Any action taken through an account is deemed the action of the account owner. Members must not allow others to copy, reproduce, distribute, modify, publish, or decrypt Monomax content and software.

3.2 Subscription Packages and Free Trials

  • Packages: The service offers different paid subscription packages. Details can be viewed under the "Account Management" menu.
  • Free Trials: Free trials may be offered to new customers only (limited to 1 time per customer). Members must cancel the subscription before the free trial period ends; otherwise, the system will automatically renew the membership and charge the standard rate. Once a paid package or other trial rights are used, free trial eligibility is voided.
  • Termination of Trial: Monomax reserves the right to terminate a free trial immediately if it detects fraudulent behavior, violations, or breaches of terms at its sole discretion.

3.3 Promotional Offers

  • Monomax may offer discounted promotions or bundles from time to time based on its sole discretion and applicable laws.
  • New promotional offers introduced after a payment has been made are not eligible for refunds, adjustments, or retroactive price protection. "New Customer" promotions can only be claimed once.

3.4 Payment Channels and Auto-Renewal System

  • Website Channel (www.monomax.me): Monthly (30 days) and annual (365 days) packages can be paid via credit card or other payment gateways. Members consent to automatic recurring billing upon expiration. Cancellations can be made at any time.
  • Mobile Network Channel: Monthly (30 days) and annual (365 days) packages are automatically billed via the mobile carrier's billing system.
  • In-App Purchases: Billing is processed through the user's OS platform account (e.g., Apple ID or Google Play). The system will auto-renew and deduct fees within 24 hours prior to expiration. Using this channel implies acceptance of the respective platform's terms, and Monomax is not responsible for damages or expenses arising from such third-party billing systems.
  • Promo Codes: Members must enter codes purchased from online channels or partners on the Monomax website to activate service according to the code's specific duration and conditions.
  • Failed Payments: Monomax reserves the right to temporarily suspend service access until payment is fully completed. The member remains responsible for all outstanding balance.

3.5 Cancellation and Disabling Auto-Renewal

  • To prevent auto-renewal, members must turn off the auto-renewal feature at least 24 hours prior to the current expiration date. Once turned off, billing will cease for the next cycle, and service will terminate at the end of the paid period.
  • After submitting a cancellation request, members can continue watching Monomax until the remaining days in the current billing cycle expire.
  • Cancellation Methods: Cancellation must be done strictly through the same channel used for registration:
    • Website registration: Cancel via the "Profile" menu on www.monomax.me
    • App/Mobile OS registration: Turn off auto-renewal via the account subscription settings on that specific device.

3.6 Refund Policy

  • Once subscription package payments are successfully processed, the company operates a strict No Refunds or Prorated Credits policy under all circumstances, including:
    • Accidental or mistaken purchases by the user.
    • Early cancellation or downgrading of packages before expiration.
    • Zero content consumption during the package duration.
  • Subscription rights are tied to the specific account and cannot be transferred to another user account.
  • All top-ups or payments across any channel cannot be refunded, cancelled, exchanged, or modified.
  • Packages are strictly for normal personal use within Thailand. Commercial monetization, public broadcast, reproduction, modification, or any acts causing disruptions to other users are strictly prohibited. If illegal or harmful usage is detected, the company reserves the right to terminate the package and service immediately without refund.
  • Any exceptional refund, discount, or consideration granted by Monomax at its sole discretion shall be treated as an isolated case and does not obligate Monomax to act similarly in future cases.

3.7 Conditions for Requesting a Tax Invoice

The company reserves the right to issue a full tax invoice only under the following conditions:

  • Request Timeline: Members must fill in their details and request a full tax invoice strictly on the date of purchase and successful payment completion. Retroactive requests will not be accommodated under any circumstances.
  • Eligible Channels: Full tax invoices can only be issued for payments made directly to the company via:
  • Accidental or mistaken purchases by the user.
    • Subscriptions and payments directly through www.monomax.me.
    • E-Commerce purchases from the Monomax Official Store.
    • Purchases made at the company's official promotional event booths.
  • Ineligible Channels: In-App Purchases made through operating system stores (such as Apple App Store or Google Play Store) cannot receive a tax invoice from Monomax. This is because payments are collected directly by Apple/Google as platform agents, not by Monomax directly.

4. Account Access and Passwords

4.1 Ownership: All accounts, passwords, and data within accounts remain the property of Monomax. Monomax grants personal, confidential access rights to the member for a specified duration and reserves the right to reclaim, modify, or suspend accounts at any time without prior notice in the event of a breach.

4.2 Security: Members must keep their passwords strictly confidential. In the event of electronic theft or force majeure account damage, the member, as account custodian, shall bear sole responsibility for damages, and Monomax disclaims all liability.

4.3 Sharing Prohibited: Members are prohibited from gifting, selling, renting, lending, transferring, sub-licensing, pledging, or sharing accounts for public use. Monomax reserves the right to immediately suspend accounts if credentials leak due to third-party misuse.

5. License Grant and Usage Restrictions

5.1 License Grant

Monomax grants members a revocable, non-exclusive, non-transferable, and limited personal license to install and use the application on devices owned or controlled by the member (e.g., smartphones, tablets, smart TVs, or computers) solely for private, personal entertainment.

5.2 Viewing, Download, and Device Restrictions

5.2.1 Regional Viewing Restrictions: All sports content on Monomax is strictly licensed for viewing within Thailand only. International usage is unsupported under any circumstances. Geo-blocking technology is active; if connections from foreign networks, signals, or internet providers are detected, access will be blocked.

5.2.2 Application Download Restrictions: To comply with regional copyright restrictions, the Monomax application is available for download exclusively within Thailand-region app stores. For iOS users, the app will only be visible and downloadable if the Apple ID region is set to Thailand (Thai App Store).

5.2.3 Account Configuration: Members must verify and adjust their store region settings (Apple ID or Google Play Store) to Thailand prior to downloading. The company is not liable for any losses, damages, or inconveniences stemming from devices configured outside service regions.

5.2.4 Minimum System Requirements:

  • Android: Mobile phones or tablets running Android 7.0 or higher.
  • iOS: Mobile phones or tablets running iOS 14.3 or higher.
  • Android TV / Android Box: Android 7.0 or higher.
  • Samsung Smart TV: Tizen OS 5.5 or higher.
  • LG Smart TV: WebOS 4.0 or higher.
  • Hisense / Toshiba TV: Vidaa U6 or higher.
  • tvOS (Apple TV): tvOS 18.0 or higher.

5.3 Prohibited Conduct and Legal Restrictions

Members agree to use the service strictly for personal entertainment and shall not engage in (nor permit others to engage in) the following:

5.3.1 Decrypting, reverse engineering, decompiling, or attempting to derive the source code of the application for any purpose.

5.3.2 Copying, modifying, adapting, translating, or creating derivative works of the application or content.

5.3.3 Removing, modifying, or obscuring proprietary notices, intellectual property rights, copyrights, or trademarks of Monomax or its licensors.

5.3.4 Utilizing the application, data, or interfaces for commercial monetization (direct or indirect) or building a competing service.

5.3.5 Accessing content on non-owned devices or sharing networks to exceed the package's simultaneous streaming limits.

5.3.6 Circumventing, disabling, or interfering with security systems and Digital Rights Management (DRM) technologies.

5.3.7 Sending automated queries or unsolicited commercial emails (Spam) through the application systems.

5.3.8 Broadcasting, publicly performing, renting, selling, exchanging, or providing unauthorized third parties with access to the streaming service.

5.4 Technical Limitations and External Factors

  • The number of devices allowed to stream concurrently depends on the specific package purchased.
  • Streaming quality, lag, or complete buffering failure may result from external factors beyond Monomax's control, including user internet speed, network congestion, local coverage, modem/router efficiency, or third-party licensing constraints.
  • Live Stream Content: Playback or rewinding to events prior to the user joining the live stream may not be supported. Monomax does not control live scheduling, start/end times, or the appropriateness of live events.
  • Ad-Supported Content: Certain packages include marketing advertisements that may cause playback interruptions or delays. Certain ads cannot be skipped. Monomax does not endorse or guarantee the quality of third-party advertised products.

6. Intellectual Property Rights

6.1 Absolute Ownership: Monomax holds exclusive titles, copyrights, patents, trademarks, service marks, and all intellectual property rights on its website and applications. Unauthorized reproduction, modification, or distribution without prior written consent is strictly prohibited and subject to full legal prosecution. Monomax may suspend services immediately for violations.

6.2 Brand Assets: All logos, emblems, trade names, and slogans belong to Monomax and may not be used for advertising, PR, or commercial purposes without permission.

6.3 Open Source Software: If the application integrates third-party open-source components, the user's rights are bound by those respective open-source licenses. In the event of contradictions, the open-source license terms shall prevail.

7. Member Code of Conduct

Members strictly agree not to execute the following actions:

7.1 Disrupt, damage, or hinder the operations and infrastructure of Monomax service systems.

7.2 Disclose internal or confidential Monomax information without explicit written consent.

7.3 Publish defamatory, obscene, pornographic, vulgar, profane, or socially objectionable articles, text, language, or imagery.

7.4 Introduce viruses, malware, trojans, or attempt hacking or fraudulent exploits against the system.

7.5 Members must strictly abide by all applicable laws, state rules, regulations, and these contractual provisions.

8. Privacy Policy (Member Data Protection)

8.1 Data Collection: Members consent to Monomax legally collecting, disclosing, and processing personal data including names, birthdates, national ID numbers, addresses, phone numbers, emails, feedback, and customer support history. Failure to provide mandatory data will result in membership application denial.

8.2 Purpose of Processing: Personal data will be used to fulfill the membership contract, process requests, improve service efficiency, conduct marketing, offer privileges, execute promotions, perform market research, and compile aggregate statistical data.

8.3 Third-Party Disclosure: Members acknowledge that Monomax may transfer or disclose personal data to affiliates under Mono Next Public Company Limited (e.g., Mono Shopping Co., Ltd., Mono Broadcast Co., Ltd., Mono Production Co., Ltd., Mono Cyber Co., Ltd.), strategic partners, third-party contractors (domestic and international) to fulfill the purposes in clause 8.2, or to state authorities as legally mandated.

8.4 Retention Period: Personal data will be kept throughout active membership and for an additional 2 (two) years following account deletion. Payment history can be reviewed retrospectively up to 1 (one) year, unless longer periods are legally or contractually mandated.

8.5 Data Subject Rights: Members reserve the right to access, request copies, object to processing, correct, investigate sources, or request erasure/destruction of data upon membership termination or misuse. Requests can be submitted via designated company support channels.

8.6 Data Controller Information:

  • Mono Streaming Company Limited
  • Address: 29/9 Moo 4, Chaiyapruek Road, Bang Phlap Sub-district, Pak Kret District, Nonthaburi Province 11120, Thailand.
  • Email Address: support@monomax.me

9. Service Term and Modifications

9.1 Validity: This agreement remains effective until terminated. Monomax reserves the right to terminate, shut down, or suspend websites, applications, or partial/full services at its discretion without being liable for damages or compensation. Upon contract termination, members must uninstall the application and log out immediately.

9.2 Scheduled Maintenance: Monomax may temporarily or permanently suspend systems for routine maintenance, network checkups, hardware/software upgrades, or emergencies/force majeure, with notifications published on the website.

9.3 Waiver of Claims: Members waive all rights to claim full or partial service fee refunds or compensation for system downtimes, billing errors, natural disasters, safety emergencies, or force majeure events preventing full operational capacity.

10. Suspension and Termination by the Provider

Monomax reserves the right to terminate, suspend, limit, or ban user accounts and content immediately without prior notice or liability if any of the following occur:

1. The member violates any law, public regulations, or terms within this agreement.

2. False, forged, distorted, or identity-theft data is used during registration.

3. Usage habits suggest fraud, deceit, money laundering, rights infringement, or system harassment.

4. Registration or payments exhibit deceptive traits, or payments cannot be verified due to user error.

5. Profanity, insults targeted at parents, defamation, impersonation of Monomax staff, or pornographic uploads are detected.

6. Content or intellectual property is utilized without authorization, or spam links, junk ads, competing services, or illegal URLs are posted.

7. Official requests are issued by law enforcement or government authorities.

8. Reasonable grounds exist to believe the account was accessed unlawfully or used maliciously.

9. The account remains inactive for a duration exceeding system-defined limits.

11. Disclaimer (Exclusion of Liability)

Monomax is legally exempt from all liabilities and damages under the following circumstances:

1. Technical faults, blackouts, computer glitches, telecommunication outages, or network connectivity failures.

2. Temporary system suspensions for pre-announced maintenance windows.

3. Account suspensions resulting from the member's own illegal actions or term violations.

4. User failure to achieve anticipated commercial profits, losses arising from choice of service, or login latency caused by internet backbones.

5. Technical imperfections, software bugs, decryption vulnerabilities, or minor content errors. The service is provided "As-is" without warranties of flawlessness.

6. Legal disputes or altercations occurring between members themselves, or between members and third parties, including damages from integrated third-party supplementary services.

12. Contact Information and Complaints

For inquiries, complaints, or problems relating to these Terms of Use, Privacy Policy, or programming contents, members can contact Customer Support via:

  • Help Center: Available through the main channels on the official website.
  • Official Facebook Page (Inbox: facebook.com/monomax.me)

13. Severability

If any portion of these Terms is deemed void, unlawful, or legally unenforceable, that specific clause shall be deemed severed, and the remaining provisions shall continue to be valid, binding, and fully enforceable in their own right.

14. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by, interpreted, and construed in accordance with the laws of Thailand. Any legal disputes, conflicts, or claims arising between the member and Monomax in connection with the service shall be subject to the exclusive jurisdiction of the Courts of Thailand.

(Last Updated: July 2, 2026)