Monomax

Personal Data Protection Policy

Personal Data Protection Policy

Mono Streaming Co., Ltd. recognizes the importance of protecting your personal data. Therefore, this Personal Data Protection Policy has been prepared to inform you, as the Data Subject, of the Company's objectives in collecting and using your Personal Data. The Company is legally obligated to collect, use and disclose your Personal Data to the extent necessary and within the scope of the law and the Company affirms that we have acted in compliance with the Personal Data Protection Act B.E. 2562 (2019) to protect your Personal Data.

1. What is Personal Data?

Personal data is divided into two categories:

Personal Data (General) means the personal information of a living person who can be identified, whether directly or indirectly, such as first name, last name, email address, ID card number.

Sensitive Personal Data includes personal data that requires special protection that requires particular caution in the collection, use, or disclosure of this type of personal data, such as personal information about race, ethnicity, political opinions, beliefs in religious doctrines or philosophies about sexual behaviors, criminal record, health and disability Information, labor union information, genetic information, and biological information, or information specified by the Personal Data Protection Committee.

2. Where Does the Company Receive Your Personal Data?

2.1 Personal Data the Company Receives Directly from You

The Company receives your Personal Data directly through normal and online channels. In the following cases:

  • You contact us for inquiries or request information from the Company.
  • You register by creating an account through the website or application.
  • You have completed a questionnaire or contacted the Company by telephone, email or through the Company's employees.
  • You access the Company's website, and the Company collects information obtained from cookies to help the Company provide better, faster, safer services. And for your privacy when you use the Services and/or access the platform, cookies are text files placed on your computer that are used to store your internet usage log details, internet usage behavior or website visiting behavior. You can learn more about cookies at https://www.monomax.me/cookie.

2.2 Your Personal Data the Company Receives from Agencies/Third Parties

The Company may receive your Personal Data from agencies/third parties that are networked with the Company in the process of collection, use, or disclosure of Personal Data as instructed or on behalf of the Company. Your personal data will not be used beyond the objectives specified or instructed by the Company. Furthermore, the Company has instructed these agencies/third parties to maintain the confidentiality and protection of your personal data in compliance with the standards of the personal data protection law of Thailand.

3. Types of Your Personal Data Collected by the Company

The Company collects your Personal Data only as necessary to carry out the Company's objectives; the types can be classified as follows:

Detailed Data

1. Contact Information: first name, last name, ID card number, gender, age, current address, phone number, email.

2. Communication Information: purchase-sales information, recorded conversations with agents, email communication information.

3. Technical Information: computer IP address, browser type, time zone, location, operating system settings, platform and technology of the device used to access the website.

4. Website Usage Data: The pages of the websites you access before you enter the platform, the pages of the websites you visit, the amount of time you spend browsing the website, products, services or information you search for on the platform, the times and dates of your visits to the website, and website viewing information.

4. Objectives in Using Your Personal Data

The Company uses your personal data within the scope of data protection laws and collect information only as necessary.

For the Company's legitimate interests or the legitimate interests of a third party or your legitimate interests without diminishing your fundamental rights to personal data.

For the performance of a contract to which you are party or to process your requests prior to entering a contract.

For compliance with the Company's laws or to prevent or suppress danger to a person’s life, body or health.

The Company has summarized the lawful basis of processing that the Company uses to carry out its objectives in the table below.

Objectives, Data Types, Lawful Basis of Personal Data Processing

1. Provide contractual services to customers.

Contact Information

For necessity in the performance of a service contract with you or to process your request to enter into a service contract.

2. Customer Service, Which Includes:

  • Customer-to-customer contact to carry out customer requests.
  • Post-sale service provision.
  • Manage customer privileges/benefits.
  • Receive customer complaints.
  • Receive notifications and coordinate to resolve customer usage issues.
  • Facilitate customers in checking customer information, making payments, and managing customer privileges/benefits.

Contact Information

Communication Information

  • For the necessity of fulfilling a service contract.
  • For the Company's legitimate interests in providing customer service to facilitate customers in accessing the services.

3. To analyze information that is useful in the development of the Company's services:

• In reporting statistics on the number of customers:

  • To make marketing plans.
  • In the development of websites and service platforms, provide services in solving technical problems that arise in the use of the website and improving customer experience in receiving services from the Company.
  • Contact Information
  • Technical Information
  • Website Usage Information
  • For the Company's legitimate interests in using information and statistics on the use of the website to improve service provision for customers and improve the website to meet the needs of users in customer use.

4. To send you news about promotions, including participation in marketing activities.

Contact Information

  • For our legitimate interests in offering news and promotions to our customers.
  • In the case of direct marketing, we will ask for your explicit consent to allow us to use your personal data for direct marketing.
  • The Company may use more than one legitimate basis for processing your personal data, depending on the objectives for which each of our activities in using your personal data.

5. Marketing Activities and Promotions

  • The Company may carry out marketing and promotional activities or have third parties with whom the Company has an agreement do so in the following cases:

In cases where the Company uses your Personal Data for direct marketing with you, the Company will only do so if you have given your explicit consent and the Company has informed you of the objectives for using your data for the direct marketing. You can withdraw your consent from the Company in terms of direct marketing, at any time through the Company's opt-out system for receiving data.

In direct marketing with you, the Company uses your data to analyze behavior to provide services that meet your needs.

In cases involving participation in the Company's promotional activities such as gaming activities or activities on various social networks to promote the Company's products and services to the public, the Company will not process your data for direct marketing purposes unless you have given your explicit consent to the Company for the use of your personal data for direct marketing. The Company will inform you of the objectives for using your data for direct marketing and you can withdraw your consent from the Company for direct marketing at any time through the Company's opt-out system for receiving data.

6. Disclosure or Sharing of Personal Data

The Company does not disclose your Personal Data to agencies/third parties, except in cases where it is necessary to disclose the data to agencies/third parties to achieve operational objectives or to be an agency that is legally obligated to request the Company to disclose information. These agencies/third parties are:

  • Affiliates
  • Online Advertising Platforms
  • Marketing Companies or Consultants
  • Regulatory agencies such as the Office of the Personal Data Protection Commission
  • Agencies hired by the Company to collect data
  • The Company requires the above agencies/third parties to whom the Company discloses or shares your Personal Data to maintain the confidentiality and protection of your Personal Data in compliance with the standards prescribed by the Personal Data Protection Law of Thailand and use your Personal Data only for the objectives the Company has determined or instructed the third party to operate. The agencies/third parties are not allowed to use your Personal Data outside the set objectives.

When requested, the Company may disclose your Personal Data to the relevant authorities in order to comply with the law to achieve objectives such as to prevent threats to life or body, for the purposes of law enforcement, prosecution, exercising of legal rights, and fraud prevention, etc.

7. Retention and Period for Retaining Personal Data

The Company stores and manages the safety of your Personal Data in the Company's information technology system and provides security standards to ensure the security of the Company's information technology system and the safe use of your personal data with the following measures:

  • Restricting access to personal data that may be accessed by officials or employees.
  • Providing technological means to prevent unauthorized computer logins.
  • Managing the destruction of your personal data for security purposes when the data is no longer necessary for the Company's purpose of collecting data.
  • There is a process for dealing with personal data breaches or suspected cases and personal data breaches must be reported to the Office of the Personal Data Protection Commission in accordance with the conditions prescribed by law.

Personal Data Retention Period

The Company retains your Personal Data for the period necessary to carry out the Company's objectives and in accordance with the period set forth by recognized standards such as accounting standards, legal standards, and other relevant regulations.

In determining the data retention period, the Company will consider the volume, nature of use, service objectives, sensitivity of personal data, and potential risks arising from the misuse of personal data, and the period prescribed by relevant laws.

Your personal data obtained from cookies collected when you access the website will be retained by the Company for no more than 13 months or as required by relevant laws.

8. Cookies Policy

Functionality Cookies: The Company uses functionality cookies to store data about your visits to the website to help the Company provide better, faster, and safer services. This type of cookies helps the Company remember your device or browser, so the Company can prepare content that suits your personal interests more quickly in addition to making the services and platform more convenient and useful for you. To disable these cookies, you can set your device by looking at the support methods of your browser or device.

Analytic Cookies: The Company uses analytic cookies from services provided by third parties to collect data about how visitors to the Company's website use it. The Company anonymizes all website visitor data and transmits it via third parties who can use the data or disclose it to other parties who process it as permitted by law. Third parties will not combine your data obtained from our website with data already held by third parties. You can opt to disable these cookies on the Company's website.

9. Personal Data Protection Policy of Other Websites

This Privacy Policy applies only to the provision of the Company's services and use of the Company's website. If you have clicked on a link to another website (even through a channel on the Company's website), you must study and comply with the privacy policy that appears on the website separately from that of the Company.

10. Changes in the Personal Data Protection Policy

The Company will regularly review the effectiveness of the Privacy Policy. If there are any changes to the Privacy Policy, the changes in policy will be posted or published on the Company's website or other platforms.

11. Rights of the Data Subject

As a Data Subject, you have the right to take action to the extent that the Personal Data Protection Act B.E. 2562 (2019) permits, as follows:

You have the right to withdraw consent provided to the Company for the processing of your personal data any time throughout the Company's collection of your Personal Data.

You have the right of access to your personal data and to request the Company to make a copy of the personal data for you.

You have the right to request the Company to correct your personal data or add incomplete information (Right to Rectification).

You have the right to request that the Company delete your information for certain reasons (Right to Erasure).

You have the right to request the Company to suspend the use of your Personal Data for certain reasons (Right to Restriction of Processing).

You have the right to transfer the Personal Data you have provided to the Company to another data controller on your own for certain reasons (Right to Data Portability).

You have the right to object to the processing of your data for certain reasons (Right to Object).

You have the right to claim compensation in cases involving breaches of personal data that cause damage. In exercising this right:

You can contact the Company as the Data Controller at the address below to submit a request to exercise the above right, and the Company will process your request within 30 days. The Company will consider your request within the scope of the Personal Data Privacy Protection Act .E. 2562 (2022). Furthermore, in cases where the Company rejects your request, the Company will provide the reasons for rejecting your request.

You can download the request form at “Request Form for Exercising Data Subject Rights”.

12. Company Contact Information

Mono Streaming Co., Ltd., Data Protection Officer (DPO) details:

Email: dpo@mono.co.th

Address: 29/9, Village No. 4, Chaiyapruek Road, Bang Phlap Sub-district, Pak Kret District, Nonthaburi Province, 11120

Consent to the Disclosure of Member Data to Jasmine International Public Company Limited ("JAS") in the Distribution of Premier League and FA Cup Football Content in the Form of Live Broadcasts, Watching Replays, Highlight Clips, and Other Items from Rights Owners from the 2025/26 to 2030/31 Premier League Season in Thailand, Laos and Cambodia

Mono Streaming Co., Ltd. ("MONO") is the licensee of Jasmine International Public Company Limited ("JAS") for the distribution of the content of Premier League and FA Cup football programs in a live format, watching replays, highlight clips, and other items from rights owners from the 2025/26 to 2030/31 Premier League season in Thailand, Laos and Cambodia ("Premier League and FA Cup Football Content"). The Company will provide the service of distributing the Premier League and FA Cup Football content through the Monomax online streaming platform ("Monomax"). In providing the services, MONO and JAS would like to obtain the Data Subject's consent. The details of the Data Subject's data and the list of consent requests are for the following processes:

Data Subject Information

  • First-Last Names
  • Username
  • Address
  • Contact Number
  • Email
  • Age
  • Gender

Consent Request List

1. Consent to Transfer Personal Data to JAS

MONO will collect and use the Data Subject's personal data, including first-last names, telephone number, address, email, username including any other of your personal data as necessary. MONO will disclose and/or transmit and/or share the information to JAS for the purpose of providing you with Premier League and FA Cup Football Content services.

I acknowledge that refusal to grant consent may prevent JAS and MONO from providing me with Premier League and FA Cup Football Content.

2. Consent to Verify Identity

I consent to JAS and/or MONO to collecting, using and processing my personal data, such as my first-last names, telephone number, address, email, username and any other information required for the purpose of proving and verifying my identity with JAS and/or MONO for the provision of Premier League and FA Cup Football Content. The rights of the Data Subject and the obligations of JAS and/or MONO in protecting personal data are compliant.

I acknowledge that refusal to grant consent may prevent JAS and/or MONO from providing me with the necessary services requiring verification and verification.